Frequently Asked Questions
Frequently asked questions
When do the sessions take place?
To find out when the sessions take place, please see our timetable on the "Timetable" page. This is reviewed and updated each month!
How do I access the LIVE classes? What do I need to do?
Firstly, you'll need a membership to access any class online.
Then, you'll need to create an account with ZOOM and download Zoom onto the device you're going to use (laptop, desktop, phone, Ipad etc.)
Do I have to be on camera?
Absolutely not at all! You can rock out of bed and do the class in your PJs if you like!
You will come into the class with your camera automatically off. It is up to you if you wish to switch it on or not during the session (click the video camera icon bottom left during the meeting to switch it on).
What level of fitness do I need to take part?
All levels of fitness are welcome to my classes.
I have a health condition, will I be able to take part?
This depends on what you health condition is really. Get in touch with me if you're not sure and we can have a chat.
What is the cancellation policy?
As much as I don't want you to leave, I understand life sometimes just gets in the way ot changes in some way. If you wish to cancel, make sure you give notice before your next payment date (so we can cancel your membership before the next payment goes out).
Is a membership per person? I want a household member to join in.
You're in luck! Memberships are per household! Get the whole family involved, maybe the dog too!
I can't make the LIVE class, how can I do on demand?
Don't panic! We have on demand for all!
Have fun :D
Does every LIVE class get recorded?
On demand isn't quite a catch-up service so not every single class will be recorded and uploaded e.g. if we're using the same routine.
What clothing/equipment do I need?
Wear something easy to move around in that's comfortable (gym kit, Pj's, whatever works for you!)
Wear trainers or go bare foot at your own risk. If you're on a hard surface, you may want to put a mat down.
Equipment classes are those with an "E" on the class description found on the "Timetable" page.
When does the membership start from? Do I need to renew every week?
Your membership will start from the day of purchase and will renew automatically the following month, week or year (depending on the membership you're on). You can cancel any time, just give a month's notice.